Refund policy

Return & Refund Policy

Last updated: 22 February 2026

At AeroPeak, we are committed to delivering quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

We offer a 7-day return window from the date of delivery.

  • To be eligible for a return:
  • The return request must be made within 7 days of receiving the product
  • The product must be unused, undamaged, and in original packaging
  • All original accessories and components must be included
  • Proof of purchase (order confirmation) is required

Returns requested after 7 days from delivery will not be accepted.

2. Non-Returnable Items

We do not accept returns for:

  • Products damaged due to misuse
  • Items not in original condition
  • Products returned after the 7-day window
  • Items marked as final sale (if applicable)

3. Return Process

To initiate a return:

  • Email us at: support@aeropeak.co.in
  • Mention your order number and reason for return
  • Our team will guide you through the return process

Do not ship the product without confirmation from our support team.

4. Refund Policy

Once we receive and inspect the returned product:

  • If approved, the refund will be processed within 7 business days
  • Refund will be issued to the original payment method
    • Prepaid orders → Refunded to original source
    • COD orders → Refunded via bank transfer (details will be requested)

Refund timelines may vary depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery
  • Share clear images or video proof
  • We will arrange a replacement or refund after verification

6. Cancellation Policy

Orders can be cancelled before dispatch.
Once shipped, cancellation is not guaranteed and may be treated as a return.

7. Contact Us

For return or refund assistance, contact:

📧 support@aeropeak.co.in
Response time: 24–48 working hours